At Kavelia, we want to ensure your satisfaction with every purchase you make. We understand that sometimes you may change your mind or encounter issues with your order. That's why we offer a 30-Day Product Return Policy to make the return process as smooth and convenient as possible.

Return Eligibility:

• You may return products within 30 days of the purchase date
• To be eligible for a return, the product must be in its original, unopened condition with all original packaging, tags, and accessories intact

Items Not Eligible for Return:

• Opened products
• Products that have been used, damaged, or altered in any way
• Products with missing or defaced serial numbers or UPC labels

Return Process:

1. Contact our Customer Support Team within 30 days of your purchase to initiate the return process. You can reach our support team via cutomersupport@kavelia.com.
2. Provide your order number, the name of the product you wish to return, and the reason for your return. We may request additional information or images to facilitate the return process.
3. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.

Return Shipping:

• For your convenience, we offer free returns within the 30-day window for products that meet our return policy criteria
• We will provide you with a prepaid return shipping label to facilitate the return process

Refund or Exchange:

• After we receive and inspect the returned product, we will process your request within 10-business days
• You can choose to receive a refund to your original payment method or opt for a product exchange if the item is available in our inventory
• Refunds will be issued for the purchase price of the product, excluding any shipping fees or taxes

Cancellation of Returns:

• If you change your mind and wish to cancel your return request before the product is shipped back to us, please contact our Customer Support Team to inform them of your decision

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund, as per your preference

Contact Information:

• For return inquiries and assistance, please contact our Customer Support Team at customersupport@kavelia.com